Frequently Asked Questions

Find answers to common questions about LANELA LLC, our products, and services.

General Questions

Q: What is LANELA LLC?
A: LANELA LLC is a trusted supplier of premium home and kitchen products based in Richmond, Kentucky. We specialize in quality essentials that combine functionality with style.

Q: Where are you located?
A: Our headquarters is located at 212 N 2nd St Suite 100, Richmond, KY 40475, United States.

Q: Do you have a physical store?
A: Currently, we operate exclusively online to provide the best prices and widest selection to customers nationwide.

Ordering Questions

Q: How do I place an order?
A: Simply browse our products, add items to your cart, and proceed to checkout. You'll need to create an account or checkout as a guest.

Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, and other secure payment methods displayed at checkout.

Q: Can I modify or cancel my order?
A: Please contact us at support@lanelallc.com within 24 hours of placing your order. Once shipped, orders cannot be modified.

Shipping Questions

Q: How long does shipping take?
A: Standard shipping takes 5-7 business days, expedited shipping takes 3-4 days, and express shipping takes 1-2 days.

Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all orders over $50.

Q: Do you ship internationally?
A: Currently, we only ship within the United States (all 50 states).

Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day return policy on most items. Products must be unused and in original packaging.

Q: How do I return an item?
A: Contact us at support@lanelallc.com with your order number. We'll provide return instructions and authorization.

Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive your return.

Product Questions

Q: Are your products authentic?
A: Yes, all our products are 100% authentic and sourced from reputable suppliers.

Q: Do you offer warranties?
A: Many of our products come with manufacturer warranties. Check individual product descriptions for details.

Contact & Support

Q: How can I contact customer support?
A: Email us at support@lanelallc.com. We respond within 24 hours during business days (Monday-Friday, 9 AM - 5 PM EST).

Q: I have a question not listed here. What should I do?
A: Please contact us at support@lanelallc.com and our team will be happy to assist you!