Refund Policy
Refund and Return Policy
Effective Date: November 2, 2025
At LANELA LLC, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
30-Day Return Policy
You have 30 days from the date of delivery to return most items for a full refund. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by the receipt or proof of purchase
Non-Returnable Items
Certain items cannot be returned, including:
- Opened or used products for hygiene reasons
- Perishable goods
- Custom or personalized items
- Sale or clearance items (unless defective)
How to Initiate a Return
To start a return, please contact us at support@lanelallc.com with your order number and reason for return. We will provide you with return instructions and a return authorization number.
Refund Process
Once we receive your return, we will inspect the item and process your refund within 5-7 business days. Refunds will be issued to the original payment method.
Exchanges
If you need to exchange an item for a different size or color, please contact us at support@lanelallc.com. We'll be happy to assist you.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@lanelallc.com with photos of the damage. We will arrange for a replacement or full refund at no additional cost to you.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or we made an error. We recommend using a trackable shipping service.
Contact Us
If you have any questions about our refund policy, please contact us:
LANELA LLC
212 N 2nd St Suite 100
Richmond, KY 40475
Email: support@lanelallc.com
Phone : (859) 544-2129